Our Impact
Collaboration in business is critical in order to create stronger, healthier companies. As your employees share your corporate beliefs, so do we as your business partner. Together we excel, by joining forces for a common goal on creating exceptional customer experiences!
Peace of Mind
For more than 50 years, JIMCO’s heritage has been built on trust, honesty and truly caring about the job our team does. Through the training of every employee our team provides our clients with the comfort knowing that the job will get done right.
Peace of mind isn’t just a simple, overused phrase; peace of mind represents the philosophy our family business employs. As a majority woman-owned business, we won’t do anything that hurts our reputation with you:
You will always get highly trained technicians to service your account.
You will never have to worry about our team onsite as we perform our craft—
allowing your team to concentrate on other store matters. Reliability is a major feature of our business.We will never try to upsell you into a new cart.
Unlike the competitors who ARE manufacturers of rolling carts, we are the premier service company for existing rolling carts and we will always stay this way.Our team will always go the extra mile to deliver on our brand promise of “Creating exceptional customer experiences one cart at a time.”
Customer Satisfaction and Retention
The key to any company’s bottom line is repeat business. While price and product selection are fundamental to building customer loyalty, so too is the experience they have within the store.
It’s a proven fact that customers are leery of returning to stores that are unpleasant to visit and whose carts – in which they place their children and food – are dirty and/or are hard to steer.
At JIMCO, we think of the end customer and how they value a clean, high performing rolling cart while shopping. We focus on producing an “uneventful” cart experience for your customers, which translates into not having to worry about anything other than finding the best products and prices in your store.
“Happy” carts lead to happy customers and allow your people and product to shine. The symbiosis of all of these elements enhance your store’s reputation which then breeds customer loyalty, retention and referral.
Employee Productivity
Simply stated, if rolling equipment is not working, your employees can’t get product to the floor, to your customers or the cash register. In essence, they can spend a large amount of time hand delivering small quantities to the aisle.
JIMCO’s service increases your employees’ productivity in three ways:
High performing carts enables your employees to move product from one point to another without fail. Whether it is from the back room to the aisle or helping a customer from checkout to their car, JIMCO serviced inventory delivers time and time again.
Rather than wasting time on frustrations, your employees can work and interact more efficiently with your customers to help them find the right products to purchase.
Intact carts and equipment decrease the chance of workers getting hurt preventing downtime, lost days and possible worker’s comp lawsuits.
Profitability
JIMCO’s mission is to positively affect your profitability:
Rolling equipment and carts, JIMCO maintains under a service agreement, last on average eight years. The national average for carts without regular maintenance is two years. With new carts averaging $150+ per cart, the costs can add up and drain a budget quickly.
Our craftsmanship on each cart extends the life of your current cart inventory. Most cart failures are a result of bad wheels or bent casters, not the entire cart. A simple repair impacts your profitability over time. We survey and assess your cart fleet honestly and fairly each time we perform preventative maintenance at your store and tag and separate carts that are beyond repair.
The service we provide on your rolling cart is geared toward creating a high performing, clean cart that produces a happy, loyal customer, that loves to shop at your store.
Liability
Anytime a patron of a store lawfully enters a commercial property, he or she has a right to expect the business will act with reasonable care to ensure the site will be kept in reasonably safe condition. That includes making sure shelves are safely stacked, aisles are clear of debris and substances, lighting is adequate, and shopping carts, walkways and parking lots are in good condition.
Unfortunately, store equipment failure is one the leading causes of negligence-related and worker’s compensation lawsuits. That’s where JIMCO steps in. It’s a fact that shopping carts and rolling equipment in constant working order reduces the number of liability-related incidents.
Beyond rolling carts, JIMCO can adapt our services to help with walkways and other areas to ensure a clean environment for your customers.
Quality Means to Me…
“Knowing what customers really want and desire from their shopping experience... As a woman, mother, and president of Jimco, I have a unique insight into the expectation of cart quality standards, such as their cleanliness, performance, and safety, especially when placing food and young children into a cart.”
— Lynn Field
President and CEO
“Partnering with our clients to provide preventative maintenance at the lowest possible cost, to extend the life of their current equipment, and help everyone save lots of money.”
— Joe Kurecki
Operations Manager
“Being creative. Innovation is the key to JIMCO providing the highest level of quality. We use and develop the best equipment, and our crews are trained extensively because we have a vested interest in making the existing piece of equipment perform at a high level.”